Promo Support

Office Creativity Suite 2

• Will Office Creativity Suite work on Windows XP?
• Why do I see the error message "Address Book has stopped working"?

Office Printing Essentials 5

• Will Office Printing Essentials work on Windows XP?
• Why do I see the error message "Address Book has stopped working"?
• My envelopes are not printing borderless, even though I select borderless printing. What can I do?
• I cannot play the tutorial video. What can I do?
• Office Printing Essentials will not install. It says Print Artist is already installed. What is going on?

Voucher FAQs 5

• I need a promo code (serial number) and I did not receive one. What do I do?
• Why can I not access the website where I suppose to download the applications?
• My screen on my Chromebook will not turn on. What should I do?
• My Chromebook keeps disconnecting from the Internet. What should I do?
• How else can I contact my manufacturer?

Print Creativity Suite 3

• The app isn’t printing after I changed the print quantity, what’s wrong?
• My printer IP address isn’t updating properly in the app, can I still print?
• Why I am not able to print borderless projects with the HP Deskjet 2132?

PC Lifestyles Essentials 5

• Where do I go to download my apps? (KB009016)
• Where do I download MealEasy or Better Photography 101? (KB009017)
• Where do I go if I have a question about an app in the PC Lifestyle Essentials bundle? (KB009018)
• Where do I go if I have a question about the PC Lifestyle Essentials bundle? (KB009019)
• How do I get a PC Lifestyle Essentials bundle? (KB009020)

Print Artist Craft Studio 3

• When I open the Choose a Project window, all my templates are missing. What do I do?
• My basic shapes do not appear properly when I preview my template for printing. What do I do?
• What controls the frame around the page preview turning red or not?