FAQs

Why is it showing me that I downloaded it on the website more than 4 times now when I have not clicked on the app?
Sometimes errors with serial numbers do occur. Contact our support through the ticket option above and they should be able to help you.
Tue, Jul 8, 2014 at 2:46 PM
Why is the instruction to download a zip file manager not indicated in your manual?
The installer files for our apps are not zipped. Although the files show with zipped icons sometimes, they just need to be run to install the apps.
Tue, Jul 8, 2014 at 2:47 PM
Why can I not access the website where I suppose to download the applications?
Please contact our support through the ticket option above. They will be able to guide you through the login process.
Sat, Oct 11, 2014 at 7:44 PM
My screen on my tablet will not turn on. What should I do?
Please contact your tablet manufacturer’s support department. You can find manufacturer support contact information either in your user guide, or through ...
Tue, Jul 8, 2014 at 2:47 PM
My tablet keeps disconnecting from the internet. What should I do?
Please contact your tablet manufacturer’s support department. You can find manufacturer support contact information either in your user guide, or through ...
Tue, Jul 8, 2014 at 2:48 PM
How else can I contact my tablet manufacturer?
Here is a list of the contact phone numbers for our partner manufacturers: Dell:         1-800-624-9896 HP:          1-800-474-6836 Gateway:  1-8...
Tue, Jul 8, 2014 at 2:48 PM
Why can I not print a Hallmark Print Studio borderless project on my DeskJet 2132?
 The DeskJet 2132 does not support borderless printing. You will only be able to print your projects with borders on this printer.
Fri, Sep 18, 2015 at 12:28 PM