FAQs

I need a promo code (serial number) and I did not receive one. What do I do?
Please contact our support through the ticket option above.
Tue, Jul 8, 2014 at 2:49 PM
Why can I not access the website where I suppose to download the applications?
First, confirm that you entered the URL correctly. It should match the printed URL in the voucher you received.   If it is the correct URL, and stil...
Sat, Oct 11, 2014 at 7:39 PM
My screen on my Chromebook will not turn on. What should I do?
Please contact your manufacturer’s support department. You can find manufacturer support contact information either in your user guide, or through the Ma...
Tue, Jul 8, 2014 at 2:50 PM
My Chromebook keeps disconnecting from the Internet. What should I do?
Please contact your manufacturer’s support department. You can find manufacturer support contact information either in your user guide, or through the Man...
Tue, Jul 8, 2014 at 2:51 PM
How else can I contact my manufacturer?
Here is a list of the contact phone numbers for our partner manufacturers: Dell:  1-800-624-9896 HP:   1-800-474-6836 Acer: 1-800-816-2237
Tue, Jul 8, 2014 at 2:51 PM